Executive coach, designer, writer. www.methodandmatter.com

Laura Nelson-Hamilton

A/Executive Director, @env-servicetransformation, B.C. Government. People + design + making better services.

Multiple hat-wearer. Prod dev nut. I love wrangling complex problems and answering the why with qual/quant data. @johncutlefish on Twitter.

Service Designer at the BC Public Service.

Author of Kill It with Fire Manage Aging Computer Systems (and Future Proof Modern Ones)

researcher, counter of things, PhD student, public servant…into ResearchOps, HCD, information architecture, ontology, data. Intensely optimistic.

Director of Research at Airbnb