A Designer’s Guide to Working with Policy Analysts

4 Tips for Successful Collaboration

Policy has a significant role in the design of a service. It frames, guides, and dictates the interactions a user has with a service.

In a public sector context, designers overlook this ‘material’ because product teams don’t create policy. Drafting policy is outside the scope of a typical design role. However, not engaging with policy can lead to a poor user experience and outcomes. It becomes a necessity then for designers to work closely with the people who…